Apologize if I missed messages or emails.
almost 4 years ago
– Wed, Jun 03, 2020 at 05:47:13 PM
Apologize if I missed messages or emails.
I know apologies don't fix issues and answer questions. But I like to keep backer updated at least on a weekly base. Currently our issue is that the COVID delayed many shipping and we can not get external help to fulfill pledges and orders. In the past 3 weeks we managed to ship over 1000 packages. And close to 11000 miniatures. The Inquisitor and Redeemers models were scheduled for an early delivery but due to the COVID they got delivered with the 1600 Luther model, limited edition model of the Mordheim Facebook page. Luther also required to be packed in single boxes with a wrap, a card and a dice. And we are almost done packing and shipping it. In the meanwhile the delay from the pandemic has not slowed down the Citizen 2.0 and Rage Lords that should get here next week, another 500+ packages to make and ship. So I ask you to be patient if my responses are not fast. I am answering everyone but currently I am back to my full time job and is just me the wife and the cats support to help us. We hope the limitations get lifted soon so we can get some help back.
Again I ask you to use only the email [email protected] to contact us for any issue, messages to other platforms will not get answered for a while as I can not follow all of them at the moment.
ALL MODELS SHIPPED
almost 4 years ago
– Mon, May 18, 2020 at 06:58:22 PM
All models mailed
Only exception are France below 5 model, there was a restriction they will all go into the mail Thursday.
South Africa is still blocked will mail is as soon as the ban is removed.
Australia and CANADA cumulative pack will be mailed tomorrow, and one in country mailed locally.
From today 18 May please allow 15 days to report any missing package with more than 6 models.
And 60 days or 20 July to report any missing order below 6 models. If reported later I will no longer be responsible for lost items. As a month ago they requested for a package from HG1.0 mailed over a year ago :(
THANK YOU FOR THE SUPPORT :) HOPE YOU WILL LIKE THE FIGS
Shipping Surprise
almost 4 years ago
– Wed, May 13, 2020 at 10:21:42 PM
SHIPPING UPDATE
Well more than half of the orders are packed, and about half of them will be shipped by tomorrow. Some left today.
Soon you should start receiving the models :)
All orders with 5 or less miniatures are going in the mail tomorrow. Starting tomorrow I will give 60 days to report non delivery. Sorry no more exceptions. Last month I got an email from a backer complaining non receipt of HG1.0 project ran in 2018....
Customs
almost 4 years ago
– Thu, May 07, 2020 at 03:57:50 PM
Customs
The package has been in the country since Friday, it was meant to be delivered yesterday but customs is holding it :(. Called the courier and they said is due to the COVID emergency.
I seriously hope to start packing and shipping starting on Monday.
I only have issues with France now for non courier packages. Rest of the world should be fine.
I will post some updates as soon as I get them.
In transit
almost 4 years ago
– Sat, Apr 25, 2020 at 03:44:52 PM
Almost here
Models should get here on 30th of April. Customs permitting.
Shipping and address
If you have changed address please email me at [email protected] I will edit it for you.
We will start shipping immediately.
The only country I need to wait is France, since there is a temporary block on parcels to and from the country. I am sorry for it and will ship as soon as it becomes available.
All packages sent via courier (7 or more models) we will post the tracking number in the Pledge manager notes. Please make sure to follow your shipment. many times the courier will not leave a slip, and the package is returned to us. This year alone we got over 20 packages returned. If returned due to not pickup we will need to charge for shipping again. Apologize for it but shipping is quite expensive.
It funded in less than 1hr and is growing. We added a new great STL all-in deal, and new renders and pledge system. You can find the Kickstarter HERE
